How can I claim the warranty?

"Contact us via email at sales@[e-mail] or send us a WhatsApp message at [phone] with the below-mentioned details to claim your product under warranty.

order number;
the quantity of each product and/or part missing, faulty or damaged; and
an image or video (of acceptable quality) of the product that clearly shows:
the fault or damage (if applicable)
what part is missing (if applicable);
the product in the original packaging (if applicable); and/or
the photo of the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).In addition, please provide a brief explanation of the fault or damage, and what you are requesting, i.e. refund, credit or replacement of parts/product.
Claiming a warranty: Things to remember
Please provide images and videos of acceptable quality so we can measure the claim.
Upon receiving the necessary details, and validating the claim, we will dispatch the missing part as soon as possible after confirming the spare part is available."