Change of Mind Policy

We do not accept change of mind refund requests for:

• health and safety products.
• Personal use products, like; Mattress, bedding or kind of products for hygiene purposes
• bulk purchases (including by pallet or pick up); or
• products that are opened (i.e. are not unopened in their original packaging).

Otherwise, we only consider a change of mind refund request if this is made within14 days after the item is delivered to the customer. If you happen to claim for the refund request after this period, the change of mind refund request could be rejected. Some products are subject to a different change of mind policy as per their warranty and return period.

How to Claim Your Refund Under Change of Mind Policy

Mail us at [e-mail] with the pictures or video (or an acceptable quality) that shows the condition of the received product and an explanation about why you would like to return the product.

If a change of mind request is accepted from our end, and: once you have been provided with the return label,

1. we will refund the item price minus initial postage, return postage and a restocking fee of 15% of the item price; or
2. if you have not been provided with the return label, we will refund the item price minus initial postage and a restocking fee of 15% of the item price; and/or
3. If you change your mind before you receive the ordered item and require the action of Return to Sender (RTS), we will refund the item price minus initial postage and a restocking fee of 15% of the item price. Refunds for RTS will be provided after the item is received at our/supplier warehouse facility.