Support Team
- Total activity 169
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 83
Articles
Recent activity by Support Team-
Can I provide delivery instructions for my order?
When placing your order, you can include delivery instructions in the delivery note.
-
Can I use my own delivery service?
Apologies, we exclusively deliver through our courier partners and do not accept third-party pickups under any circumstances.
-
My tracking is not working/updating?
We usually dispatch orders within 24-48 working hours. Sometimes, even if the order is dispatched from the warehouse, the tracking may not immediately show valid results. This can happen because co...
-
Do you offer click and collect?
Unfortunately, Click & Collect is not available. All items can only be delivered to you after placing the order on our website.
-
Can you place order on my behalf?
If you prefer to pay via Bank Transfer, we can place the order for you and email you the invoice. However, if you'd like to use PayPal, Credit/Debit card, or any Buy Now Pay Later options, we can c...
-
How do I search for specific items?
If you can't find what you're looking for using the search function, please select one of the categories listed on our website's front page. You'll find a wide variety of product options within eac...
-
What if I got damaged products?
If you receive a damaged or faulty product, please contact us immediately via Email, live chat, WhatsApp messages, or Facebook. Kindly share photos and a brief video showing the issue, and our supp...
-
How to check stock availability?
When you visit the product page, you'll see the stock status on the right side. Although we sell at multiple places, sometimes the product may show as in stock here but may still run out of stock (...
-
What is the shipping cost?
To check the shipping cost, enter your postcode on the product page for an automatic calculation. Alternatively, you can contact us with your postcode and product details, and we will confirm the s...
-
Why I did not receive order confirmation mail?
The order confirmation is sent to you immediately after placing the order via automated email. If you don't see it, please check your email spam folder or verify that you entered the correct email ...