Support Team
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Recent activity by Support Team-
Through which mode I will get my refund?
The refund is always processed via the original mode of payment within 1-5 business days.
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How can I return the order?
Yes, you can return the product. It must be in its original packaging. Please contact us via Email, Live Chat, WhatsApp messages, or Facebook, and let us know that you want to return the product. I...
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My order has not dispatched yet, what should I do?
Our standard processing times for orders are within 24-48 hours (working days). If your order hasn't been dispatched within this time frame, please feel free to contact us, and our team will provid...
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How can I claim the warranty?
"Contact us via email at sales@sales@shopystore.com.au or send us a WhatsApp message at +61 411 138 602 with the below-mentioned details to claim your product under warranty. order number;the quant...
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If i pay via Afterpay or any other Buy Now Pay Later (BNPL) option then what happens
We'll issue the refund using the original payment method. You can then log in to your BNPL account to check and see the refund there.
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Change of Mind Policy
We do not accept change of mind refund requests for: health and safety products. Personal use products, like; Mattress, bedding or kind of products for hygiene purposes bulk purchases (including b...
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How can I get an update of stock for sold out items?
To receive notifications about new stock arrivals, simply visit the product page and sign up for the waiting list by entering your email address.
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When will my order arrive? / My estimated delivery time ?
The approx delivery time: Victoria Metro: 4 - 10 working days Regional: 5 - 12 working days NSW, SA, ACT, QLD Metro : 4 - 12 working days Regional : 6 - 15 working days Rural : 8 - 15 working day...
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Do you price match?
As an Australian business, we strive to offer the lowest possible prices, and occasionally, we run additional sales and promotions. While we can't guarantee price matching, feel free to check with us.
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What hapens to delivery if I am not home?
When placing your order, you have the option to add Delivery Notes. You can use this to instruct the delivery driver to leave the package in a safe place or provide other instructions. However, if ...