Support Team
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Recent activity by Support Team-
I only received partial delivery
We dispatch items separately, so they may get separated during transit. Please allow a few more days for other parcels to be delivered. You can track each parcel by selecting the number of parcels,...
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Pricing
The price displayed on our online store is applicable, and we update it regularly according to the specified sale period.
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Wrong Order/ Item received
If you've received the wrong order, please contact us right away through Email, Live Chat, WhatsApp, or Facebook. Our support team will promptly assist you in resolving the issue. For a quicker res...
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Can I use more than 1 discount code?
Apologies, you can only use one coupon code at a time. It's not possible to combine two different offers simultaneously.
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Do you do express shipping?
We currently do not offer express shipping. Instead, we have standard delivery time frames for different areas.
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I live outside of Australia, can I send a gift to someone in Australia?
Yes, absolutely! You can simply enter your billing address and the shipping address of the person you want to send the gift to. Additionally, please note that we do not include any physical invoice...
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What Couriers do you use?
We utilize multiple courier partners to deliver orders efficiently and effectively. CURRENT LIST OF COURIERS :- Auspost - 03 8847 9045Aramex Australia (Fastway) - https://www.aramex.com.au/courier-...
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How do I assemble the item?
The assembly manual is included with the product itself. Just follow the instructions provided to install it. If you encounter any issues, feel free to contact us. We'll consult with our supplier a...
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Can I cancel the order after it is placed?
Sorry, once an order is placed, it cannot be cancelled as we process orders quickly. However, if you no longer need the order, you can reject the delivery. If the item is delivered and unwanted, we...
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What if I experience an error while placing the order?
If you encounter any technical issues while placing your order, please contact us immediately via live chat, email, or WhatsApp messages. Our team will promptly address the issue. If possible, plea...