Support Team
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Recent activity by Support Team-
How do I remove items?
To remove an item from your cart, go to the cart page and click on the 'X' button next to the item you want to remove. It will be deleted from your cart.
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I made a mistake while placing the order. How can I change it?
If you need to make changes to your order, please contact us immediately via Live Chat, Email, or WhatsApp Messages. We'll do our best to update it for you. However, due to our automated system, we...
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Where & How can I use Live Chat?
The live chat option is located at the bottom right corner of the page and is available from Monday to Saturday until 9:30 PM AEST.
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I haven't received my order yet?
You can track your order through the tracking provided to you to check it's status.For more details, you may contact us at sales@shopystore.com.au and our team will respond you asap.
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Where can I check my reward points?
To check your reward points, please log in to your account and click on the 'reward points' tab on the dashboard page. You'll see the current status of your reward points there.
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How can I redeem my reward points?
You'll have the option to use it at checkout. You must have a minimum of 100 reward points to use it.
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I only received partial delivery
We dispatch items separately, so they may get separated during transit. Please allow a few more days for other parcels to be delivered. You can track each parcel by selecting the number of parcels,...
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Pricing
The price displayed on our online store is applicable, and we update it regularly according to the specified sale period.
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Wrong Order/ Item received
If you've received the wrong order, please contact us right away through Email, Live Chat, WhatsApp, or Facebook. Our support team will promptly assist you in resolving the issue. For a quicker res...
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Can I use more than 1 discount code?
Apologies, you can only use one coupon code at a time. It's not possible to combine two different offers simultaneously.