Support Team
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What are the payment options available?
We offer several buy now, pay later options including Afterpay, Zippay, and PayPal. Additionally, we accept payments via Bank Transfer.
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Change Delivery Address
Once the order is dispatched, we are unable to change or update the address. Please ensure that you carefully input and review your details while placing the order.
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Do you have Showroom?
We are exclusively an online store and do not have a physical showroom for in-person visits.
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Can I add items or amend my order?
Once an order is placed, we're unable to make any changes or add new items to it. Our systems are set up for fast and efficient processing, so orders are processed quickly. Unfortunately, this mean...
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How do I remove items?
To remove an item from your cart, go to the cart page and click on the 'X' button next to the item you want to remove. It will be deleted from your cart.
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I made a mistake while placing the order. How can I change it?
If you need to make changes to your order, please contact us immediately via Live Chat, Email, or WhatsApp Messages. We'll do our best to update it for you. However, due to our automated system, we...
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Where & How can I use Live Chat?
The live chat option is located at the bottom right corner of the page and is available from Monday to Saturday until 9:30 PM AEST.
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I haven't received my order yet?
You can track your order through the tracking provided to you to check it's status.For more details, you may contact us at sales@shopystore.com.au and our team will respond you asap.
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Where can I check my reward points?
To check your reward points, please log in to your account and click on the 'reward points' tab on the dashboard page. You'll see the current status of your reward points there.
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How can I redeem my reward points?
You'll have the option to use it at checkout. You must have a minimum of 100 reward points to use it.